Operating model design
We map how decisions move through your company and rebuild the handoffs so work flows from a request to a finished output without waiting on a manager.
We fix how work moves through your company
Hale & Voss is a management consultancy that installs operating systems managers can run themselves. We leave a weekly routine your managers run without us.
What we do
Services
Four places where mid-sized companies lose money without noticing. We work on one at a time and leave a routine the team keeps running.
Cost reduction that holds
Cutting spend usually returns in two quarters. We chase the drivers: duplicate approvals, unused software seats, and freight lanes that ship air.
Pricing and margin work
We rebuild price lists and discount rules so every order covers its own cost before the sales team applies a concession.
First-line manager training
Your supervisors hold more leverage over output than any executive. We build a weekly planning routine they can run without us after three months.
Proof
Case studies
Two engagements where the fix stayed after we left.
Rebuilding a stalled fulfillment process
A regional wholesale distributor
Problem
Orders entered the warehouse on paper, were picked by memory, and left on a truck whenever the dock crew had time. Large accounts waited four days while small accounts got same-day treatment.
Approach
We pulled a week of dispatch records, separated the real demand pattern from the dock crew's habit, and set a two-slot daily schedule. The supervisor learned to adjust the slots in fifteen minutes each morning.
Result
The warehouse now clears orders on the day they arrive, and the manager runs the schedule without help. The client cancelled plans to add a third shift.
Cutting quote turnaround without adding staff
A mid-sized contract manufacturer
Problem
Every quote needed three signatures, each person changed the margin, and the final price often arrived after the prospect had signed elsewhere.
Approach
We replaced the approval chain with a pricing table that the estimator could use directly, with a weekly review of exceptions instead of a per-quote sign-off.
Result
Quotes go out in under two hours, and the sales team closes on price instead of apologizing for it. The head of sales stopped carrying a folder of approval prints.